Terms and Conditions

Our Terms and Conditions

The roles of Paradigm Ventures hereafter referred to as PV is to design and develop itineraries to fit the requirements of our customers. In doing so we may use independent suppliers for the provision of selected services. Whatever the case we accept responsibility for the proper performance of your contract with us subject to the following booking conditions.

Reservations and Payment:
A binding contract between you and PV only exists when a deposit of the 50% of the total cost of the safari has been paid by you and upon your booking being confirmed and accepted by you and our communication (written) therefore to either you or your travel agent. The balance is to be paid 35 days before commencement of our services. If payment is not made by the due date, we reserve the right to treat the booking as having been cancelled by you, and apply cancellation charges as set out here.

Cancellation – By you:
PV must be notified of cancellations in writing. If notification is received 35 days or less before commencement of our services, a cancellation fee of 25% of the price of these services is payable. If notification is received 7 days or less before commencement, the cancellation fees payable is 100% of the total tour price

Cancellation – By us:
While doing our utmost to avoid cancellations, we must reserve the right to cancel arrangements. If this should happen (other than due to your default in paying) we would offer the choice of an alternative arrangement (Paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If an arrangement cancelled because an insufficient number of people have booked a scheduled tour, notification will be given no less than 14 days before commencement of our services. If we are forced to curtail a tour after departure due to circumstances amounting to ‘Force majeure’ we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result.

Changes:
We reserve the right to make changes to brochure details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement, you will be notified at the earliest possible opportunity. In such changes you will have the choice of either accepting the change or booking alternative arrangements (Paying or receiving a refund in respect of any price difference) or receiving a refund in respect of any price difference) or receiving an immediate full refund of all monies paid

Force Majeure:
Force majeure’ means those circumstances where the performance of ours with you is prevented or affected by reasons of war, threat of war, strife, industrial dispute, governmental actions and all similar events beyond our control. In these circumstances we shall not be liable to pay any compensation or otherwise be responsible for any expense or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance of our contractual obligations is prevented or affected

Insurance:
All visitors must have adequate accident, baggage, trip cancellation, medical, medical evacuation and interruption insurance before commencement of your tour. For dangerous activities such as rafting, canoeing, climbing, balloon safaris, gliding, walking and horseback safaris consult your insurers directly. Carry all insurance documents and emergency numbers on the trip at all times.

Complaints:
Complains about any of the safari arrangements the client may have must be brought to the attention of the tour leader or a representative of PV at the time so that they may use their best endeavors to rectify the situation. Should the problem remain unsolved, a complaint must be put in writing to PV within 28 days of the safari.

Carriers:
In respect to air, sea and rail carriers, land vehicle and hotelkeepers our liability is in all cases limited as if we were carriers/hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.

General:
Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot any accept liability for any services which you arrange on your own.

Entry and Health Regulations:
Visitors must be in possession of valid visa and health documents on arrival in Kenya , Uganda and Tanzania . Different regulations are applied according to nationality and country of origin and these should be checked with the nearest tourist office or diplomatic mission. Diplomatic mission/Kenyan Embassy or inoculation centers in the country of origin will provide information and health regulations and recommendations.

Customs and Exit Regulations:
Personal effect, film and camera may be imported temporarily free of duty. However, a customs bond may be required in connection with professional video equipment, tape recorders, radios, musical instruments and souvenirs from other countries to ensure goods can be re-exported. Firearms need special permit, which must be obtained in advance. Excess baggage is strictly monitored and charges very expensive, Customs officials normally inspect baggage on arrival and departure.

Immigration:
All visitors must be in possession of a valid passport. Visa requirements vary from time to time and are dependant on the nationality of the visitor. Since it is essential that no visitor arrive without the correct documentation, visitors are strongly recommended to check the latest requirements either from the airline offices or through the nearest tourist office, Embassy or High Commission. Most nationals visiting Kenya require a visa, and this can be obtained either pre-departure or at the point of entry. Visas are required for most nationals traveling to Tanzania , which must be obtained prior to departure. Visitors are not allowed to take up work or residence in Kenya and Tanzania without the authority of the Principal Immigration Officer.

Photography:
Film is readily available in Kenya . Before taking pictures of the local people, permission should be sought and if necessary, a price agreed on. The driver guide should be able to assist. Law in the country prohibits taking photographs or video filming of the following areas – Military bases, State Houses’, any Armed Forces Bases.

Food & Drink:
As a rule, quotes are based on bed and breakfast in Nairobi , half board at the coast and full board whilst on safari. Standards of cuisine are very high offering a selection of European, African and Asian styles of food.

Drinks selections are good including premium brands and imported wines. Tap water in Nairobi is often portable but water for drinking is generally provided by hotels and clients are advised to drink this or bottled water which is widely available.

Local Laws:
All participants in tours operated by PV are expected to obey laws and regulations of the country(s) visited and any failure to do so will relieve PV of all obligations that they may otherwise have under these booking conditions.